Welcome to Pronto Digital, a digital marketing agency based in Chennai, Tamil Nadu, India. By using our website (prontodigital.agency) or engaging our services, you agree to these Terms & Conditions.
These terms govern the relationship between Pronto Digital and our clients. Please read them carefully before using our services.
We provide digital marketing solutions including:
SEO (Search Engine Optimization)
Google Ads
Meta Ads (Facebook & Instagram)
Social Media Marketing
Website Design & Development
Branding & Graphic Design
Video Editing
Complete Marketing Team Solutions
All projects are governed by individual proposals or service agreements. Service scope, deliverables, timelines, and pricing will be defined in your project proposal or contract.
Payment Terms
Invoicing: Payment terms will be outlined in your project proposal or service agreement. Typically, payment is due within 7-15 days of invoice date.
Payment Methods: We accept payments via bank transfer, UPI, credit/debit cards, or other methods as specified in your invoice.
Late Payments: Late payments may result in suspension of services until payment is received. Interest may be charged on overdue invoices as per Indian law.
Refunds: All payments are non-refundable unless otherwise stated in your service agreement. Refunds, if applicable, will be processed within 30 days.
As our client, you agree to:
Provide timely feedback, approvals, and required materials for project completion
Ensure you hold rights to all content, images, logos, and materials shared with us
Provide accurate information about your business, target audience, and goals
Grant necessary access to platforms (website, social media, ad accounts) for service delivery
Communicate clearly and respond to requests within agreed timelines
Adhere to payment terms as outlined in your agreement
Delays: Failure to provide required materials or approvals may result in project delays. Pronto Digital is not responsible for delays caused by client inaction.
Ownership
Client Materials: You retain ownership of all content, materials, and assets provided to us.
Created Materials: All original materials created by Pronto Digital (including designs, content, strategies, and campaigns) remain our intellectual property until full payment is received.
Transfer of Ownership: Upon receipt of full payment, ownership of agreed deliverables transfers to the client as per contract terms.
Portfolio Rights: Pronto Digital reserves the right to showcase completed work in our portfolio, case studies, and marketing materials unless otherwise agreed in writing.
Third-Party Assets: Any third-party assets (stock images, fonts, plugins, tools) used in your project remain the property of their respective owners and may require separate licensing.
Service Performance
Pronto Digital will deliver services with reasonable skill and care. However, we cannot guarantee specific outcomes such as:
Search engine rankings or algorithm changes
Social media engagement or follower growth
Advertising platform policy changes
Third-party platform failures or technical issues
Liability Cap
Our total liability for any claims arising from our services shall not exceed the total fees paid by the client for the specific project in question.
Excluded Damages,We are not responsible for:
Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunities
Third-party failures (hosting providers, ad platforms, etc.)
Changes to search engine algorithms or social media policies
Client’s failure to follow our recommendations
Termination by Either Party
Either party may terminate a project or ongoing services with written notice as per the terms outlined in your service agreement.
Notice Period: Typically, 30 days written notice is required for ongoing monthly services.
Termination by Pronto Digital
We reserve the right to terminate services immediately for:
Non-payment or repeated late payments
Breach of these Terms & Conditions
Misuse of our services
Abusive or unprofessional conduct
Fraudulent activity or misrepresentation
Post-Termination
Upon termination:
Client must pay for all services rendered up to the termination date
Pronto Digital will provide final deliverables for paid work
Access to platforms and accounts will be returned to the client
Confidential information must be returned or destroyed
These Terms & Conditions are governed by the laws of India.
Jurisdiction: Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
Dispute Resolution: We encourage clients to resolve disputes amicably through direct communication. If resolution cannot be reached, formal legal proceedings will be subject to Chennai jurisdiction.
If you have any questions about these Terms & Conditions, please contact us:
Email: ishwari@prontodigital.agency
Phone: +91 7305655005
Address: W117, 2nd Floor, Ravilla Tower 3rd Avenue, W Block, Anna Nagar Chennai – 600040 Tamil Nadu, India
Tell us about your needs and get a tailored plan to boost your online presence, traffic, and sales. No obligation. Just pure value.
